The conversation highlights the transferable skills and mindset that quality professionals can bring to other roles and industries. Quality management systems provide a structured approach to problem-solving and can be applied to any job or industry. The importance of having guidelines, rules, and regulations in place is emphasized, as they provide clarity and peace of mind. The difference between regulated and non-regulated industries is discussed, with an emphasis on the core focus of public health and safety in regulated environments. The value of basic procedures, such as addressing customer complaints within a specific timeframe, is recognized. The conversation explored the challenges and benefits of transitioning from a quality role to a non-quality role. It highlighted the importance of defining quality and having a quality policy in place. The discussion also touched on the need for creativity and innovation in non-quality roles and the potential conflict between a risk-averse mindset and a more creative approach. The importance of understanding the customer and continuously learning and growing was emphasized. Overall, the conversation encouraged individuals to take the leap and explore different roles within their industry.
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