Michael Neese, president of Our Future is Kind, discusses the importance of kindness in building a good quality culture. He emphasizes the role of emotional stakes in driving people's behavior and the need for leaders to be tuned into the invisible forces underlying interactions. Neese explains that kindness is not just a warm and fuzzy concept, but a critical part of business that can boost productivity, innovation, and psychological safety within teams. He suggests practical tips for leaders, such as asking for feedback and creating a culture of collaboration, as well as tips for individuals to bring kindness into their organizations.
