How do you measure player sentiment, most common issues, new trends, and more to provide the ultimate user experience?
Hello and welcome to Affogata’s podcast: Let’s talk customer feedback. We had the pleasure of hosting Elpis Fragkou, Senior Customer Care Coordinator at Wooga.
A Senior Customer Care Coordinator for June’s Journey and Pearl’s Peril at a world-class game maker studio, Wooga, part of the Playtika family of brands. They have a double major in Social Studies and Philosophy and a passion for advocating for excellent user experience through a data-oriented mindset and thoughtful communication. They use their knowledge and experience to help the game teams implement players’ feedback into the production and raise awareness of the importance of user experience in their journey within the gaming industry. In their spare time, they are making music and of course, playing board and videogames.
The gaming industry expects another boom year in both excitement and sales. But with the launch of many new games comes the realization that the market becomes even more crowded, and the bar is raised yet again in all aspects, including games' complexity levels, design, story, and character features.
So what can you do to provide the ultimate player experience and retain users?
