Ever wondered how to:
✅ Turn customer complaints into loyalty?
✅ Build a drama-free hospitality team?
✅ Grow without investors?
Albert Ihuma - founder of Hotspot Bistro - reveals:
🍹 Why he fires staff for personal conflicts
⏱️ His 3-step method to handle angry customers
💰 The reinvestment strategy that scaled his business
Key Moments:
00:00 - From local bar to empire
04:12 - "Never save money" philosophy
07:45 - Handling terrible staff (shocking spaghetti story!)
12:30 - Why he skipped university
🔗 Resources Mentioned:
Free Hospitality Checklist
Hotspot Bistro Menu
#Entrepreneur #HospitalityBusiness #SuccessStory
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