I really enjoyed chatting to Sham Aziz who is Head of Customer Service at Selfridges.
Sham covers his 17 year journey in delivering in contact centre operating models and working in and leading the customer service and contact centre teams for some great companies.
In an enjoyable chat we also talk about;
Culture
Advisor motivation & performance
work / life balance
People being themselves
Lessons learnt
Delivering customer service & focusing on team members
The importance of mentors and key people in your career
Also mentioned are faxes and dad jokes :)
