A Get out of Wrap first with Helen back on the podcast for the second time. Helen is the EMEA Quality Solutions & CX Manager for BPA Quality and is an expert on improving human interactions and quality monitoring.
Working on multi-lingual projects for global brands and herself a fluent French speaker has seen Helen develop a real passion for understanding cultural nuance which she covers in this episode along with high and low context.
She covers what cultural nuance is and examples of cultural considerations on a multilingual project.
The differences between tone in text and speech & amongst much more the insights gained from understanding high and low context and what all of this means for contact centres, quality frameworks, multi-lingual activity and customer experience in general.
Cats, trumpets and impressions feature too :)
