This episode of Get Out of Wrap brings you an energy-filled, funny, honest and inspiring conversation with Cally Heads, a standout leader who has risen through the ranks of the contact centre world by staying completely, unapologetically herself.
We talk about what it really takes to thrive in sales today, why culture is the heartbeat of any operation, and how great leaders build teams where people laugh, grow and want to stay.
Cally also gets real about managing friends, dealing with pressure, and why she believes personality and authenticity will always outperform the “traditional” management stereotype.
A brilliant episode for:
• Team leaders
• Operations managers
• Anyone in outbound sales
• Senior leaders thinking about culture and performance
• People who just want a reminder of why this industry is so special
