This Christmas special episode of Get Out of Wrap is a moment to pause, reflect, and reconnect.
I bring together voices from across the contact centre and CX community to look back on 2025, share honest views on AI, leadership and frontline reality, and talk openly about what really matters heading into 2026.
You’ll hear:
Real reflections on a tough but meaningful year
Insightful perspectives on AI, quality, fraud, and customer expectations
Why people, not technology, remain the beating heart of contact centres
Festive fun, community interaction, and a live quiz
Messages of solidarity, hope, and gratitude from across the industry
This episode isn’t about predictions for the sake of it — it’s about learning, humanity, and recognising the people who keep the industry moving.
A perfect end-of-year listen for anyone who believes contact centres are about more than KPIs.
