Janine Lee had a very different route to contact centres and started her career as a chef, this lasted for 12 year’s and Janine still loves to cook to this day!
A desire to help others led to contact centres and Janine started at RSA Insurance & over 16 years held a variety of customer service and senior leadership roles. The leadership roles spanned sales and service teams across direct to consumer and business to business functions and multi site, in addition to resource planning teams too
The latter part of her career took Janine into change and project roles, which is when she realised she wanted to utilise her skills and knowledge to provide a service to others, so 6 years ago Janine set up her own business and started to contract. She's contracted since and delivered business services to a number of large corporates covering banking, payments and pensions and a fintech start up.
Janine shares some great tips on overcoming fear, chasing goals and her vision for her own future, an inspirational chat I hope you enjoy.
