Jackie Pringle of the CCMA talks about the UK National Contact Centre Awards and the importance of recognising people during this difficult time and the positive emotional impact of getting involved.
Jackie gives loads of examples of the positive impact of being involved – both for contact centre professionals and also the judges.
As well as reflecting on the engagement and impact of last year’s programme we also talk about thisyears’ programme, the new categories and the Head Judges.
If you are thinking of entering or want to know more about these awards this is a must listen.
