In this episode of CX Conversations, our guest - Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals - joins our host - Vivek Jaiswal - to discuss about the state of customer experience in Healthcare. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. Listen in for some great tips on how to utilise patient feedback to improve the experience of patients.
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