Alejandro Masseroni, General Manager Mexico, Mambu, delves into the future of digital banking, the importance of customer centricity in fintech and successfully building financial service ecosystems.
- Alejandro Masseroni & Mambu (0:54)
- What consumers really want from their banks ? Key elements to build successful ecosystems in financial services at the present time? (2:49)
- How and why has ‘customer-centricity’ become so ingrained within fintech? Have we reached the sweet spot between technology and personalization? (6:55)
- Now banks who have to try and convince customers (10:22)
- What role do digital banks play in the future of banking? (11:16)
- Alejandro’s thoughts on Digitization representing advancement and growth, with the possibility of neglect for certain market segments. (14:35)
- Advice on the future of digital baking and fintechs (16:37)
- Recommendation of book or podcast (19:12)
- Personal recommendation (20:42)
