José Antillón, Regional Vice President in Mexico and the Caribbean, Concentrix, discusses how the company is helping global clients stay ahead of customer needs through tailored innovation, strategic AI integration, and the strength of regional talent.
- Greetings with José Antillón (0:55)
- Thinking about what the customer needs before they know it (1:45)
- Strategic standardization and local customization (3:50)
- Strategic partnerships and local market adaptation (6:00)
- AI integration as a core business strategy (8:25)
- Building layered teams of specialists (15:40)
- Queretaro as a rising technology hub (18:00)
- Innovation as problem-solving at scale (19:35)
- Recommendations (23:05)
