Carol Kitts is the fixed ops director of Schomp Automotive Group, with 11 stores under her watch. Based on her experience, automotive professionals can achieve success by setting realistic business goals, training their employees about new industry trends, and having a clear vision for the company.
With all her expertise, Carol always makes sure to include her family as her top priority. Even when corporate culture is present among businesses, they need to provide a space and opportunities for their employees to grow and be valued like family. As the industry faces inevitable changes, the best course of action is to welcome these changes and adapt with them.
In this Episode
0:00 Introducing Carol Kitts
3:50 Adjusting to a new customer demographic
6:50 Getting into real estate
9:10 Dealerships grow to the next level
10:19 Challenges in the fixed operations role
14:47 Future of the industry
17:58 Compassion and care in the family
20:50 Carol’s favorite car
21:40 Pet peeve for work
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Carol Kitts
LinkedIn: Carol Kitts
Website: https://www.schomp.com/
