Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.
Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations.
Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.
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Takeaways
1. Parts managers: the unsung heroes driving dealership success
2. Strong parts–service teamwork boosts performance
3. Parts departments hold untapped sales potential
Chapters
00:00 Introduction and Podcast Overview
01:41 Meet the Hosts: Christian and Cliff
03:29 The Importance of Parts Managers
06:29 Bridging the Gap: Parts and Service Collaboration
11:12 Understanding the Parts Department's Role
14:33 Positive Trends in the Industry
19:58 Parenting and Management: Similarities Explored
24:07 Opportunities in the Automotive Industry
26:10 Wrestling Memories and Industry Insights
28:14 Amazon's Impact on the Automotive Industry
31:57 The Evolution of Customer Experience
34:02 Fixed Operations: A Growing Focus
38:51 Creating Raving Fans and Generational Value
41:14 Fun Questions and Hidden Talents
Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
