Joshua Taylor is a Technician and the founder and CEO of Just Work Hard Consulting, Inc., a company that provides technicians solutions and consultation services. Joshua shares how obsolescence in the automotive industry can be prevented by accurate diagnosis and avoiding over buying all parts at one time. Teamwork between the tech and parts departments can make the process more efficient (and profitable).
To prevent misdiagnosis in repairing cars, communication with customers needs to be a constant practice for dealerships. Transparency is also just as important. Communication, teamwork, and transparency lead to an efficient process in serving customers and providing their needs.
Joshua also shares his insights on the future of the auto industry. With constant innovation and changes in technology, dealerships need to keep up with the trends.
Connect with Joshua Taylor
LinkedIn: Joshua Taylor
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Three Takeaways
Quote
“If you’re not getting the results that you want from your technicians, you need to ask what it is that they want to achieve.”
In this Episode
0:00 Introduction
1:20 Introducing Joshua Taylor
3:03 What can parts managers do to support tech more effectively?
7:18 How to address the challenges of obsolescence
10:03 How to prevent obsolescence in the tech department
15:26 Communication between the tech and parts department
21:04 Where is the auto industry headed in the next five years?
26:17 Elevating trade to profession
31:12 Reach out to Joshua!
