Description

Mike Gass is the parts director for Rick Case Automotive Group, an auto dealership company with headquarters in South Florida and a store branch in North Atlanta. Mike has been through many roles in dealership departments and has worked his way to the top.

Mike explains the differences between the parts department and the service department. Even though they differ in many ways, both are vital to achieving the dealership’s mission - provide quality service for customers.

Treating company employees right plays a huge part in achieving dealership success. Quality service depends on how motivated the people are in every department. If you give employees the opportunity to grow, learn, and think, they will thrive.

Three Takeaways

1. Parts people go through several challenges that many people don’t usually see.
2. Treating employees with care and keeping them motivated will help them work together to overcome challenges.
3. Being honest with customers, understanding their perspective, and putting their needs first will help the dealership succeed.

Quote

“The customer’s perception is the customer’s reality.”

Connect with Kaylee

LinkedIn: Kaylee Felio https://www.linkedin.com/in/gotopartsgirl

Website: https://www.partsedge.com/

Connect with Mike Gass

LinkedIn: Mike Gass https://www.linkedin.com/in/mike-gass-00283917/

Check out what the Parts Girl Podcast has been up to: https://www.partsedge.com/the-parts-girl-podcast/

In this Episode

0:00 Introduction

2:42 What’s so special about the parts department?

4:00 Recalls and challenges in parts department

6:35 Addressing staff shortages

9:00 Is there a divide between the parts department and sales?

10:49 Mike’s biggest challenges

12:08 Mike’s hobbies

13:55 Dealership’s occasional cookout

15:06 How Mike stays motivated

17:10 How departments think outside the box

19:40 Reach out to Mike Gass