CEDR Mediator Tony Allen discusses how mediation and the NHS Resolution Scheme can help to restore relations and trust with patients and claimants.
Video Contents:
00:00 - People are afraid to be ill again because they've stirred the pot
00:13 - Rebuilding a relationship
00:23 - Acknowledging that someone who has been let down, has a voice and the right to be heard
00:33 - Making sure that steps have taken place to ensure there is no repeat and that lessons have been learned
#cedr #mediation #clinical #medical
Watch the video here: https://youtu.be/Anbhh0gyasQ
