Faye Pang is the Canadian Country Manager at Xero.
Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. Xero is a FIFA Women’s Football partner.
Faye is an LP in Women's Equity Lab. Canada’s first all-female early-stage investment fund fostering an environment to learn and invest while supporting the next generation of game-changing companies.
Takeaways
Joining Uber Eats Canada when it had 6 people and grew the team to 120+.
The realities of joining a fast-growing, demanding early-stage company.
Hiring practices, a sense of urgency, and a collaborative culture contribute to attracting and retaining high-quality talent.
Launching Uber Freight in Canada.
Joining Xero Canada and bringing lessons and learnings from Uber.
Selling to enterprise customers requires managing expectations, understanding complex decision-making processes, and coaching customers on evaluating new technology.
Women's Equity Lab provides a platform for female investors to support and empower female founders in the tech industry.
Chapters
00:00 Scaling Uber Eats Canada
02:23 Personal Growth and Transformation at Uber
08:09 Experience at Uber Freight
10:24 Transition to Xero
13:24 Role at Xero and Building the Team
16:26 Scaling from 1 to 10
21:00 Women's Equity Lab
35:26 Sales Team Structure at Xero
36:40 Canadian Tech Scene
39:49 Favorite Book
40:53 Excitement for the Future
41:51 Dealing with Hard Times
43:16 Message to Listeners
