Sam Pillar is the Co-Founder and CEO of Jobber.
Jobber is the easiest-to-use business management platform for home service businesses. Landscapers, maid services, and companies in dozens of other industries use Jobber to keep track of customers, schedule jobs, get paid, and more.
Takeaways
- Jobber began at Remedy Cafe in Edmonton with Forrest and Sam.
- Early days of Jobber driving around to see and talk with customers.
- Scaling the company and the product.
- Staying close to customers has been critical for Jobber, especially as they scale.
- Company culture and scaling it, building values and mission.
- Hiring an executive leadership team (ELT).
- Raising Jobber's first round from Boris at Version One Ventures.
- Why the home services industry offers new entrepreneurs and young people many opportunities.
- How Jobber is using AI to enhance customer support and streamline operations.
- Every time the company doubles in size, new challenges arise.
- Personal growth as the CEO.
- Shifting trends with more young people interested in home services and how Jobber fits in.
Chapters
00:00 The Genesis of Jobber
03:38 Scaling and Customer Engagement
09:49 Disseminating Company Culture
10:18 Hiring and Building a Leadership Team
18:07 Opportunities in Home Services
23:06 Product Development and Customer Needs
30:56 AI Applications in Jobber
35:07 Navigating Growth Challenges
39:27 Personal Growth as a CEO
44:08 Trends in Entrepreneurship
48:31 Looking Ahead: Personal and Professional Goals
50:25 Dealing with Hard Times
Keywords
Jobber, entrepreneurship, small business, software development, company culture, AI, home services, leadership, growth challenges, customer engagement
