In this podcast episode, I discusses the importance of handling reviews, both positive and negative, as a business owner. I share a personal experience of receiving a three-star review and how it affected me emotionally. I hope to communicate the significance of using reviews to improve one's business, gain credibility, and understand customers' perspectives.
The episode also touches on unethical practices related to reviews, such as manipulating reviews for free products or leaving negative reviews on competitors' products. I share some tips for responding to reviews, including being professional, empathetic, and open to resolving issues. Mostly I want to encourage business owners to embrace feedback and stay true to themselves in their responses to reviews.
Topics covered in this episode:
My experience with a three-star review left on my podcast.
Recognizing how one reacts to and uses reviews in a business.
The impact of positive and negative reviews on a business's credibility.
The importance of collecting reviews for social proof and improvement.
Ethical considerations regarding leaving reviews and receiving free products.
Handling bad reviews professionally and with empathy.
Understanding the reasons behind a customer's experience.
Offering to talk it over with customers to resolve issues.
The significance of responding in a timely manner to reviews.
Embracing authenticity in responses to reviews and attracting the right audience.
I recorded my entire audiobook and I'd love for you to consume it between episodes go to my website below for the FREE download:
