On today's episode, Casey Lewis will interview James Hatfield, the Chief Revenue Officer of LiveSwitch.
James is also an entrepreneur who founded a painting and power washing company.
LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time. Home service businesses rely on LiveSwitch to provide virtual estimates, document job progress, and streamline operations using instant video.
https://www.liveswitch.com/
(see show notes at the bottom.)
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Show Notes: Interview with James Hatfield from LiveSwitch
🎙️ Host: Casey Lewis
🎙️ Guest: James Hatfield, Chief Revenue Officer at LiveSwitch
Casey Lewis talks with James Hatfield about how pest control, wildlife control, and lawn care companies can use LiveSwitch’s video communication platform to improve customer service, sales, and operations. James shares practical ways technicians, admins, and sales teams can use simple, no-download video tools to identify pests, bid jobs remotely, and speed up service.
✅ James’s background: from painting & power washing to technology leadership
✅ What is LiveSwitch?
Secure, no-app video communication
Used in industries from home services to 911 emergency calls
Powers live video in stadiums, TV events, and even during COVID-era NBA/WWE
✅ How pest control companies can use LiveSwitch:
Instant remote inspections with customers
Customers share live video without any app download
Admins or techs can see the pest, identify it, quote it immediately
Great for residential and commercial accounts
✅ Real-world examples:
Commercial pest control in California’s packing sheds and fumigation sites
Wildlife calls where customers can show issues live before a tech drives out
Reduce “windshield time” and pre-qualify leads
✅ Integrations & Ease of Use:
Zapier connections, open API
Works with CRMs like ServiceTitan, Jobber, FieldRoutes
LiveSwitch Launcher: click-to-video from anywhere (even spreadsheets)
✅ Fast Onboarding and Training:
Same-day setup possible
24/7 included training
Designed for “one-button” use—easy even for tech-phobic teams
✅ Marketing Benefits:
Video recordings stored in the cloud
Can be used for marketing content, Google Business Profile photos/videos
Boosts SEO by using real photos and videos instead of stock images
✅ Special Offer for Listeners:
10% discount with code PESTEN when mentioning the podcast
Direct contact with James for demos and support
🌐 LiveSwitch.com – Click “Demo” and ask for James
📧 Email James: james.hatfield@liveswitch.com
Episode Summary Topics Covered: How to Learn More or Get StartedQuick TakeawayLiveSwitch makes it simple for pest control companies to see what customers see—no app downloads, instant video connections, better service, and faster sales.
