Description

Join us as we explore how integrating Service Design principles into our L&D work can improve the way we cater to our internal customers. Together with Simone Anne Slaviero we discussed:

• The definition of Service Design as a way to view the entire customer journey and evaluate all backstage processes, systems, and teams that make a service successful.
• The role and importance of a Service Designer, with aspects such as their involvement in business, project or product management, and UX.
• The challenge of customer research and user access as a critical part of the process.
• A step-by-step process of service design, describing issues such as problem definition, stakeholder engagement, and prototyping.

If you're curious about how to best serve your internal customers, you will find this conversation useful and filled with practical tips.

Our sponsor

This new season of Offbeat On Air is sponsored by ⁠⁠⁠⁠Sana⁠⁠⁠⁠. ⁠⁠⁠⁠Sana⁠⁠⁠⁠ is an AI-powered learning platform that empowers organizations to find, share, and harness the knowledge they need to achieve their missions. Backed by some of the world’s leading investors, operators, and founders, Sana has raised $54M to date. The company's headquarters are in Stockholm, Sweden, with offices in London and New York.

Your hosts

We’re Lavinia & Mili, and we hope this episode brings you at least one idea you can use in your own practice. If you want to share it with us, feel free to reach out on our LinkedIn profiles, which you can find below.

Lavinia: https://www.linkedin.com/in/laviniamehedintu/

Milica: https://www.linkedin.com/in/milicasapic/