Our guest is Tony Banta, a systems engineer, innovation consultant, and host of the Client Whisperer Show. Beginning his career as a self-taught software developer, Tony quickly realized that the best code could never solve broader leadership issues within organizations.
Today Tony works with other client-businesses to maximize client results, increase client retention, and streamline the client fulfilment experience. Tony’s writing has been featured in Forbes, The Huffington Post, and Recruiter Magazine to name a few.
You can connect with Tony and find out more about his work here:
Podcast: https://clientwhisperer.show
Facebook: https://www.facebook.com/tonybanta
Linkedin: https://www.linkedin.com/in/tonybanta
Instagram: https://www.instagram.com/theclientwhisperer
00:43 What is a client whisperer?
03:30 How to manage difficult clients?
07:43 The world is changing and how it will look like in a few months, years and decades?
08:43 Why are people buying so much toilet paper these days? How fear affects what we do? Fear creates separation between people and we become individualistic.
09:25 What it takes to innovate? Innovation is inherently unselfish if you innovate you need to have a certain degree of empathy as innovation is not possible if we are in fear and think only about ourselves
09:55 How do we change and truly learn what it takes for us to succeed? What happens when we let go of our ego?
20:00 Why is it important to slow down and show confidence to influence other people
27:10 Why is failure important for success?
31:00 How to avoid big mistakes and expose our blind spots?
38:00 Why do you need to be yourself in order to lead others?
41:00 How to recognise someone’s true beliefs?
43:50 How to connect with people?
45:00 Parting words. What has to happen for you to become a leader?
