Five Areas for Effective Communication – Meetings with our teams should include at least one or more of the following elements:
1. Relevance – Why are we doing what we are doing? We should ask ourselves frequently “why am I doing this?” What is their role in the business and their role beyond just profitability? Bring awareness of wins. Many times a problem we are working through will bring us back to one of the following areas:
2. Business-mindedness - Beyond just what are we measuring but how do we think…what should our mindset be? What is our mental process when having conversations with customers, vendors, and each other? Does our manner of conversation and action align with our core values?
3. Innovation -What technology could make us more efficient or assist in improving communication with customers, vendors, and each other? What processes can be improved?
4. Quality – What can be done to improve the deliverable whether product or service? What can be done to increase the value we provide to our customer?
5. Empowerment – Giving the authority, power, and permission to act. People want to know you trust them to make good decisions and support them. Our responsibility is to provide the framework as to how we act and think, provide the developmental tools to improve and keep the vision and mission in front of the team.
