As the business owner and working with your team in your daily or weekly huddles, a few questions should be asked and analytics reviewed at least weekly:
- How was our pace last week and what does our pace need to be this week? Was our pace too slow or too fast?
- Any areas we need to change? Bad assumptions, bad decisions, bad measurements or bad inputs.
- Any areas slowing us down? What needs to be measured or what needs to happen to increase pace/output?
- Did we deliver value that at least equaled but ideally exceeded client expectations?
- Did we lose a client to a competitor? If so, what did we learn and does something need to change as a result? Look at customer satisfaction. Document replies to questions asked when speaking to customers or use surveys
- Cash flow.
- Look at your cash inflow against projections and cash outflow against projections and budget. Look at cash flow projections and accounts receivable for the coming week against budgeted expenses and accounts payable. This should be done both at the admin level and project level.
- Review analytics that effect cash flow such as customer acquisition costs, project completion timelines, etc.
- Lead Generation – marketing plan including production of content and effect on generating prospects or sales. What is and isn’t working? What do I need to do more of, what needs to be pulled back?
- Servant leadership metrics - operational and employee performance. Any training, cultural or resource issues that needs to be addressed. Are we providing personnel what is needed to adequately meet their needs reach expectations?
