Growth and Team Development – Belk on Business – Episode 163
Once the business is growing and many of the foundational elements have been addressed, the logistics of the business, as it relates specifically to team members, must be continually maintained.
-The decision of whether to focus on fewer, higher-paying customers or many lower-paying customers should not be a distraction. The owners and sales team must clearly understand who does and who does not meet the requirements to be a customer. Always be quick to say “no” to someone that isn’t a fit. If you attempt to take on everything, your processes will fall apart and you will lose your ideal clients while trying to serve those who aren’t
-Put in processes, utilize technology, and adequately train your team members to allow them to become more efficient at their work and how to have a project management mindset. Training should not only focus on how to do the work, but also on how to manage energy and focus. This may require bringing in outside advisors to address these topics. These types of meetings will strengthen the culture and bring the team closer together.
-Always be looking for ways to provide solutions that are transformational.
-Establish performance metrics to gauge client satisfaction.
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