The role and responsibility in society is to try to enhance communities and be a positive voice, a collaborator, a convener, a listener, an empathizer, an educator, a volunteer, a sharer, and an innovator. – Howard Schultz
At every turn, let us choose to replace meanness with kindness; pettiness with significance; hate with love; gridlock with compromise; complaints with creative solutions. Be tough but not at the expense of others. Be a champion and celebrate those with strength and character – the upstanders amongst us – those where actions and intentions echo the behavior of the past, who strive for honesty in the present and who are reimagining the promise of America – Howard Schultz
1. We must listen to understand not to respond. Howard Schultz sat down to listen to his employees and shaped the future culture of Starbucks.
2. We must speak to edify not to hurt or harm. Sarcasm is generally demeaning not humorous and is usually a tool used when we are insecure. How is employee morale affected by my words?
3. We must speak to direct not to destroy. When we fail to direct, we fail to lead. The vision and processes must be communicated clearly and plenty of education and direction given to bring them along on the journey. When bringing others along for the journey, we allow them to succeed as well.
4. Have a safe workplace where people feel safe to be vulnerable and share their struggles and personal visions/goals It only takes one time abusing the trust of someone who has been vulnerable to lose their respect and trust. These are essential to be an effective and influential leader. Be careful with “if you” statements. These are condescending and hurtful and can result in a hostile, toxic culture.
