Key People Indicators – Third Parties (Vendors, Contractors and Consultants)
- Surveys can reveal indicators on whether our actions align with our shared values and what we desire culturally for our company. Shared values could include the following: if we are living up to our promises, go beyond what is expected and communication of processes.
- These can also help determine our effectiveness communicating
- Review sessions or surveys can ask the following questions to help provide indicators as to our effectiveness with values and culture with third parties. On a scale of 1-10…
1) Do we provide what you asked from us including appropriate payment?
2) How well did we keep to deadlines?
3) Did we do whatever extra was required?
4) When you needed us, how easy was it to get to the person you needed?
5) How well did we handle unexpected changes?
6) How well were you kept apprised of the processes?
7) How likely are you to recommend us to others?
