- Give direction not orders – don’t micromanage or demand tasks be done your way. Give direction as to the process, the why/purpose and the value it brings to the customer.
- Correct failures by educating – everyone who wins failed many times to get there. Every failure is an opportunity to learn. Celebrate failures and successes. When we failed, we learned one more way not to do something.
- Track performance against goals so to reward successes
- Delegate with boundaries (brings clarity to purpose and duties) – who does what and for what purpose
- Equip with tools and techniques – have regular training and encouragement sessions
