Description

In this episode, we break down some of our thoughts and approaches to managing community sentiment. Drawing on some recent experiences with launching new products, Will and Eric share some of the ideas that could be useful for you in making sure your community stays strong and on track with its ideals. Tune in to hear it all.

TIME-STAMPED SHOW NOTES:

• [00:12] Lessons from Will's recent launch.
• [00:54] Avoiding emotional reactions and accepting certain losses.
• [01:40] Allowing the community a lot of freedom up to a specific point.
• [02:30] Acknowledging where energy and focus have been directed.
• [02:51] The realization that certain community members will never be satisfied.
• [03:40] Why a seat at the table has to be earned by developing skills.
• [04:09] The need to kick out community members who do not adhere to the rules.

Tweetables:

“I knew that reacting based on emotions would always lead to no good.” — @willxlee [0:00:54]

“Structurally speaking, it's not about the product, it's not about the vision. It's about our communication.” — @willxlee [0:01:22]

Links Mentioned in Today’s Episode:

Wilson Lee on Twitter

Wilson Lee on Instagram

Eric Siu on Twitter

Eric Siu on Instagram

The Littles

Leveling Up

Leveling Up Heroes

Growth Everywhere

Single Grain