We interviewed Joséphine Chamoulaud, CEO of Smile Insurance, to learn more about bringing a fresh perspective to the insurance sector.
This episode is part of a series of 12 interviews. Brought to you by the INGAGE Institute and thebroker.
Sit down - or walk or even run - and listen to this very interesting and pleasant discussion.
Great thanks to Josephine for sharing her wealth of experience with us, to
our colleague Laura Servadio for coordinating the development of this interview, to Patrice Séjalon for creating a powerful "Remote Interview Studio" based on A.I. and to Philippe Séjalon for hosting this interview!
#interview #insurance #CEO #ingageinstitute
Chapters:
00:00 Introduction
00:40 Welcome to the Show
00:52 Journey to CEO
01:15 Marketing's Role in Success
01:31 Age and Experience
01:44 From Marketing to Insurance
02:40 Innovating Insurance
04:27 Choosing Company Colors
05:44 Digital and Customer Focus
07:26 Understanding Customer Needs
09:59 Digital Transformation Efforts
15:09 Expanding Internationally
15:18 Adapting to New Markets
19:37 Training
21:50 Artificial Intelligence (AI)
23:49 Learning from Failures
25:56 Sustainability in Focus
27:29 Future Aspirations
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