Doug Faulkner - Performance Coach, The Innovation Beehive
Welcome to episode six of the People Innovation Podcasts where we hear from Doug Faulkner about his use of comedy used to generate engagement and enhance learning
Doug lived as a teenager in California and when he returned to UK he studied fashion, before working for Dazed and Confused. He found the first innovation agency and his interview involved buying something for £50 that had a secondary function and his task was to let the interviewer know the primary function is working.
Listen out for:
- “You’re most unhappy customers are your greatest source of learning”
- The Pin Ball Machine analogy
- Lazy facilitation
- You never get a second chance to make a first impression - what you’re left with after is endless opportunity to make a lasting impression
- Apology paradigm
Topics Discussed:
- How working in TV helped Doug to get people to buy into him and for him to be able to read the room, which is what you have to do in innovation sessions.
- Don’t underestimate the ‘Power of silly’
- What are the ways comedy can help in a business context
- Be the energy you want to see - match the energy of the room and take it where you wanna go
- You have a responsibility of managing their mood - if not people will freeze you out, get bored or distracted
- It’s overindulgent to be nervous. You can’t do that to the people in the room
- Do your homework so you can forget your homework
- Content needs to be able to be delivered flexibly
- Lazy facilitation - getting them to tell you what they know
- Collaboration breeds ‘buy in’
- Transactional analysis
- To develop emotional intelligence is essential for innovation
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