Importance of listening to your heart and pursuing love.
Luis Gonzáles is a global communications consultant, coach, and facilitator, with more than 15 years experience in helping improve business outcomes for global organizations via training and coaching. He has successfully driven learning initiatives for organizations and teams that encompass cultural assessment, systemic change, and training for associates worldwide. He works closely with CEOs, leadership teams, and Human Resources, positively impacting business outcomes through effective communication in global, multi-cultural, and remote work team settings.
Luis’ expertise is International Business Communication, Multicultural and Global Team Building, Managing Global Teams, and Cross-cultural Competency. His regional expertise: México, India, Latin America, and the US.
At Microsoft in Bangalore, India, Luis developed and facilitated training workshops for global effectiveness, intercultural communication, and other targeted training sessions to improve customer satisfaction, resulting in measurable improvement in the quality of customer support soft skills, intercultural competency, and communications of customer support engineers working with premier Microsoft accounts in the US.
With more than 15 years of experience in hospitality management with Marriott International and the Ritz-Carlton Hotel Company, Luis brings extensive hospitality leadership experience and a keen sense of customer service. At the Ritz-Carlton, he directed the implementation of Total Quality Management strategies, helping to win the prestigious Malcolm Baldrige National Quality Award twice as a result.
Luis has the keen ability to initiate and build trust-based relationships across organizations and cultures. He has lived and worked in México, India, and Brazil. A native English speaker, Luis also speaks Spanish fluently and is conversant in Portuguese. He is a keynote speaker and is a member of the Association for Training and Development (ATD), Association of International Educators (NAFSA), and the Society for International Education, Training, and Research (SIETAR).
Luis is from Los Angeles, California, a 2nd generation U.S. American of Mexican heritage. Based in San Diego, some of his passions include music of all kinds, world travel, yoga, and surfing.
