Customer Success Legend Maranda Dziekonski joins Jeff on the latest podcast. In a very open and honest conversation, Maranda talks about:
- Her blue-collar work ethic and how she went from the factory to the office
- Customer Success and who owns the revenue, upsells, etc
- Leveraging new tech and approaches (Ops, AI)
- Roles in the new Customer Success organization
- Landing a role in CX as a college grad vs a career transition
- How to avoid burnout
Also lots of tangents on pantsuits, dog medications, and boutique cameras!