This episode was recorded on location in the Commonwealth of Virginia and Illinois. Pat O’Donnell (of YoungWilliams) continues her series on NCSEA’s 2021 awards, by having a conversation with Barbara Lacina (Division Director of the Commonwealth of Virginia’s Division of Child Support Enforcement) – the recipient of the 2021 NCSEA National Emerging Leader Award. They talk about recognizing Barbara’s ongoing and impactful accomplishments since being appointed to her position in January of 2020, and what it was like to take on a new responsibility as a new director during the onset of the COVID pandemic. They also discuss leadership skills that were utilized to meet critical challenges; to deliver high quality services to the families that are served across the commonwealth; and how focusing first on building relationships was key to connecting with people and to build credibility.
