On Location is pleased to bring you the final “spotlight” podcast of 2022. We come to you today from Massachusetts, Ohio, and Illinois. In this podcast, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Agency co-host a conversation spotlighting the Commonwealth of Massachusetts Department of Revenue Child Support Team, the NCSEA 2022 Program Awareness Awardee. Michelle Cristello, Deputy Commissioner and IV-D Director, and Chris Breen, Business Operations Manager are our guests today. Michelle and Chris discuss the Virtual Customer Service Counter project and its positive impact for program participants, Massachusetts child support team members and other partner organizations. Seamlessly delivering virtual child support services is now the “new normal” for the Massachusetts child support team. Listen to learn more!
