How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will increase their job satisfaction and showing the negative will allow agents to learn from their work.
YouTube video version of this episode at:
https://youtu.be/FnG0Ocjt-iQ
Links from the show
Richard Branson, Put employee first:
https://www.inc.com/oscar-raymundo/richard-branson-companies-should-put-employees-first.html
Jeff Rumburg, Agent Job Satisfaction:
https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-agent-job-satisfaction
Find more at:
https://today.happysignals.com/
