With every patient encounter you do your absolute best to give the most appropriate care. You listen to the patient, you review the labs, you develop a plan of care together. Of course, you have educated them on the need to make implement certain things to reach desired outcomes. The visit ends and everyone is happy and in agreement, or so you thought. What happens when they come back angry? Or you hear they were less than satisfied with you or the care you gave? That’s what this episode is all about!
