Freedom From Anger Podcast: Mastering Communication with Thea May
In this eye-opening episode, the Freedom From Anger Podcast features guest Thea May. Thea is an acclaimed Ethical Business Communication Coach, Relationship Mentor, and Spoken Word Poet based in Norwich, UK.
During this in-depth discussion, Thea provides a comprehensive understanding of what ethical business is and the significance of a communication coach in such contexts.
Much of the conversation focuses on understanding the communication pitfalls in personal and professional relationships, and how to effectively manage conflict without exacerbating existing problems.
Thea also shares her unique framework for effectively communicating needs and boundaries.
Listeners will surely benefit from Thea’s strategies to maintain healthy relationships, especially in the realm of ethical business communications.
00:07 Introduction and Guest Presentation
00:34 Understanding Ethical Business Communication
02:11 The Role of a Communication Coach
03:04 The Importance of Controlled Emotion in Communication
03:35 The Impact of Emotion on Clarity in Communication
04:39 The Role of Emotion in Political Communication
05:28 The Importance of Communication in Relationships
06:08 The Illusion of Communication
06:29 The Problem of Assumptions in Communication
06:51 The Importance of Expressing Needs and Emotions
07:24 The Consequences of Emotional Reactions in Communication
08:09 The Power Dynamics in Conflict and Communication
09:28 The Concept of Consent in Communication
11:05 The Importance of Timing in Communication
15:18 The Framework for Communicating Needs and Boundaries
18:54 The Power of 'I' Statements in Communication
20:39 Avoiding Absolutes in Communication
21:00 The Power of Open Listening
22:26 Understanding the Other Person's Perspective
22:52 Co-creating Solutions
24:07 Inviting Feedback and Reciprocity
24:44 The Importance of Timing in Conflict Resolution
25:51 Summary of Conflict Resolution Steps
26:14 Challenges in Implementing Conflict Resolution Strategies
27:30 Understanding Secondary Benefits in Conflict
30:18 The Impact of Unclear Communication
31:04 How to Respond to 'We Need to Talk'
33:42 Thea's Contact Information and Resources