Tthere needs to be a rethinking of government policy, program and service delivery through digital enablers, as an integrated part of governments’ modernization strategies, to create public value. [Digital government] relies on and enables an ecosystem that connects government, non-governmental organizations, businesses, citizens’ associations and individuals to support the production of and access to data, services and content through interactions with the government.”
Digital government extends beyond electronic service delivery and self-service. It touches every facet of how governments manage service delivery, and engage citizens and stakeholders – and leverages digital advances to allow citizens to access services anywhere, anytime. In the long run, digital government can help build stronger engagement and trust between citizens and government, and make public institutions more inclusive, effective, accountable and transparent.
To remain relevant and responsive in a digital world, governments must accelerate their drive towards modernization and better exploit the potential of digital in its service design and delivery. This digital government transformation is not just about procuring the latest technology or redesigning websites or online services – it is about harnessing new technologies, skills, and approaches to modernize government, and by doing so, improve the lives of citizens.
