Are you facing challenges with students and members getting lost during the onboarding process for your programs?
In this lesson, we’re exploring all the necessary to-dos and actions for new students. This ensures they don’t get lost when they join your program, resulting in a positive onboarding experience. With a great onboarding experience, they are less likely to request refunds and more likely to leave positive reviews, attracting even more students.
Challenges online course creators can face if they don’t use customers to Dos for better onboarding:
• Without clear onboarding instructions, students may feel confused about navigating the online course.
• Poor onboarding can lead to high dropout rates as students may lose interest or struggle to engage with the course.
• Inadequate onboarding may prompt dissatisfaction, increasing refund requests from dissatisfied customers.
• Frustrated students may leave negative reviews, impacting the course’s reputation and future enrollment.
• Lack of effective onboarding can mean missed opportunities to showcase the course’s value, potentially losing potential customers.
Tips for creative online course creators when using customer to-dos for better onboarding:
• Provide two to five simple to-dos during onboarding to prevent information overload and give students clear, manageable steps.
• Offer guided steps for each to-do item, giving students direction on what to focus on, even if they don’t complete the tasks immediately.
• Introduce a few checkboxes, ensuring students can easily track their progress without feeling overwhelmed in the initial onboarding stages.
• Encourage watching the welcome video and completing the first two or three checkboxes to kickstart engagement and maintain excitement.
• Allow flexibility in task completion timing, acknowledging that students may choose to do the to-dos immediately or at their own pace.
• Ensure that each to-do item guides students on their next steps, providing clarity and direction as they embark on their creative online course journey.
For more details and tips check out the full writeup at:
https://www.artsycourseexperts.com/customer-to-dos-for-better-onboarding/
If you have any feedback or questions, let us know in the comments.
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