Today we are going to talk about how to complain about a poor-quality product or service via email. This is going to be a very practical, beneficial topic because there are numerous opportunities to find or experience poor-quality services and products that you want to complain about. To my understanding after 2 years experience of in Canada, giving up living in Japan literally means giving up the free heartwarming meticulous services that we used to experience on a daily basis. To be more specific, you need to wait for over an hour on the phone to reach out to customer services. No matter where you go, cashiers would no longer smile at you as well as they never pack your purchase. The restaurant server never comes to you unless you have good eye contact. When you go to a dollar shop, you will see the weirdest materials you have ever seen or touched, and you won't be able to guess what it is made of. Poor quality of services in Canada can be sometimes tolerable by just being like, that's the way the cookie crumbles. However, if things go wrong far away from your standard or rather insult your right as a human being, then you need to lodge a complaint in the most appropriate way. On top of that, a lot of immigration English exam requires people to write an email to lodge a complaint in the writing section. It is funny if the government indicates complaining is the most important skill in Canadian lives, though.
Anyways, most importantly you can get a refund or replacement in some cases. Not to lose your chance, let's complain in an appropriate way. Let me tell you the fundamental rules for writing a complaint. Firstly, Begin with a polite greeting and state the problem clearly even if you wanna go straight into a complaint immediately. Don't do that. Starting with like "Dear Customer Service Team, I hope this message finds you well. I am writing to bring to your attention an issue I encountered with my recent purchase.” Now most likely you will be treated as a human.
Then you go into detail without any aggressive emotion, "I ordered XX description of the product/service from your website. However, upon receiving the item, I noticed XX [describe the specific problem or issue you encountered].
Secondly, Express your feelings calmly and propose a solution.
"I understand that such situations can arise unintentionally, and I would appreciate your assistance in resolving this matter. Then you can propose a solution, such as a refund, replacement, or repair whatever you want.
Lastly, End on a positive note.
Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. period. Overall, being respectful is a key. I know you are like why do we have to be so careful to complain about their services? it is not our fault. Calm down. That's the way cookie crumbles in Canada. That's all for today's episode. Let me know the complaint culture in your country or any profound experience of lodging a complaint.
