In this episode of the Restaurant Growth Show, hosts Gordon and Jose Albis discuss the pivotal role of automation in restaurant operations for the year 2024. They highlight eight reasons why restaurants need to adopt technologies like mobile apps, self-service kiosks, and artificial intelligence to transform guest experiences and stay competitive in the industry. Key talking points include evolving guest expectations, optimizing revenue, labor shortages and costs, operational efficiencies, enhanced guest and employee experiences, data-driven insights, and maintaining a competitive edge. The episode also features insights into emerging technologies such as geofencing and real-time guest feedback systems.
01:27 The Importance of Automation in 2024
01:55 Evolving Guest Expectations and Optimizing Revenue
03:00 Exploring Automation Technologies in Restaurants
05:20 Labor Shortages and Costs
07:02 Operational Efficiencies
08:58 Enhanced Guest Experiences
11:05 Better Employee Experiences
14:26 Data Driven Insights
16:43 Competitive Advantage
19:50 The Future of Automation in Restaurants
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