In this episode of 'The Jose Report', Jose explores the monumental shift in customer behavior within the restaurant industry in the digital age. Amid rising expectations but decreased tolerance for error, he emphasizes the importance for restaurateurs to stay one step ahead, staying proactive on social media and feedback channels, and personalizing the customer experience. Jose underlines the importance of not only meeting, but exceeding these modern demands, making it a necessity in this industry's competitive landscape.
00:00 Introduction: The Power of Customer Feedback
00:38 The Shift in Power Dynamics
00:52 The New Customer Demands
01:13 Turning Challenges into Opportunities
01:29 The Power of Proactivity
01:57 Handling Negative Feedback
02:14 Staying Ahead in the Digital World
02:28 Conclusion: Adapting to the New Norm
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👋 ABOUT Dynpricing Technologies
Hi, we're Dynpricing Technologies, the dynamic pricing solution tailored for restaurants. Optimize your menu pricing to maximize profitability and cater to a diverse clientele.
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