This episode of The Restaurant Growth Show features Robert Kluger, Chief Development Officer at Kura Sushi USA, discussing the brand's rapid expansion, technology-driven dining experience, and customer engagement strategies. Kura Sushi USA, known for its robot servers and conveyor belt sushi, has grown significantly since its U.S. launch in 2009. Kluger shares insights into the company's history, the role of technology in enhancing the dining experience, and strategic collaborations with popular franchises. Additionally, the discussion covers Kura Sushi's approach to customer satisfaction, loyalty programs, and the impact of technology on both front-of-house and back-of-house operations. Kluger also touches on Kura Sushi's recent foray into third-party delivery services and hints at future expansion plans.
00:02 The Rise of Kura Sushi USA: Innovation and Expansion
02:02 Behind the Scenes: Technology and Customer Experience at Kura Sushi
05:42 Exploring Kura Sushi's Unique Collaborations and Loyalty Programs
08:06 The Future of Dining: Automation, Expansion, and Customer Engagement
12:45 Kura Sushi's Strategy for Growth and Customer Satisfaction
15:54 Expanding Horizons: Kura Sushi's Plans for Delivery and International Growth
To find a restaurant near you check out https://kurasushi.com/ and follow them on social at Kura Sushi USA
Instagram: @kurasushi_usa
Twitter: @kurasushi_usa
Facebook: @kurasushiusa
TikTok: @kurasushiusa
