This weeks episode of The Forum Meets… Chris Rainsforth sits down with Ivan Smith from Motability Operations. Ivan is a well known member of the Forum community, a multi award winner and Forum Fellow. In this episode we discuss how Ivan helped change the culture at MO, redefining quality assurance, the deployment of Knowledge Management and how feedback can be damaged. Ivan has so many great ideas and his approach to development and people is very inspiring. Grab a cuppa, sit back and have a watch or listen to a fascinating conversation.
