Chris sits down with Karl Fletcher, Resource Planning & MI Manager at Novuna Finance. Karl has been working within Contact Centre Resource Planning for over 30 years (Sorry Karl) - he has grown, developed and been an instrumental member of The Forum community since its inception 23 years ago!
He has a passion for learning, he continues to stretch himself, keep up to date on new ideas, trends and the industry and is passionate about continuous professional development - a passion that he is instilling in his teams and the people he works with .
He was a worthy recipient of a Forum Hero award in 2022, hopefully some his passion rubs off on you, the listener, in this excellent discussion.
What a way to kick off season 2...
*originally recorded in November 2022*
