In today's episode, we discuss customer experience within the competitive legal and advisory business world, and what they can and need to do to deliver superior client experiences (CX).
Joanna is talking about this at a Women in CX event today, therefore we found it valuable to share some of it in the pod as well, where she shares a glimpse from a case that addresses this challenge by showcasing how to mobilise employees to consistently provide superior client experiences using practical collaborative design tools and a dynamic CX guidebook.
