Meet Jill Raff! She is all about "Insights Turning Employees Into Advocates and Customer Magnets", she is a Consultant, Speaker, Show Host, Columnist and CEO/Founder of Jill Raff Group, LLC.
Jill litterally grew up at McDonalds, and is still working towards the restaurant industry with CX and EX in addition to starring in her own podcast and livestream "Riffs with Raff"!
In this episode Jill underlines the importance of keeping the focus on the customer's experience and
how technology can transform that experience. We also talk about the importance of investing in your employees and creating a culture that fosters empathy and engagement. Jill shares from her experience at McDonald's and lets us in on how they focused on delivering legendary service. Everything in between our question challenge, that is always part of our script.
If you want to get in touch with Jill, here are her details:
E-mail jill@jillraff.com
Webpage: https://www.jillraff.com/
Linkedin: https://www.linkedin.com/in/ex2cx-advisor/
